Clarity Backed by Expertise
5
What is the shipping policy
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PROCESSING TIME:
Monthly Subscription boxes will ship out the last of the month or last Monday of the month if the prior Friday is a holiday.
Traditional Orders are packed and shipped within 2-3 business days. During busy
holiday stretches, please allow a few extra days.
WHERE WE SHIP
United States and International Shipping available
INTERNATIONAL SHIPPING
We ship to Canada and select countries. International rates are
calculated at checkout based on your destination and the weight of
your box - the price you see at checkout is the price you pay us.
A few things to know before ordering internationally:
- Delivery takes 7-21 business days after your order ships,
depending on the country.
- Your country may charge import duties, taxes, or customs fees when
your box arrives. Those are set by your government, not by us - they
are your responsibility and are not included in our shipping rate.
- We cannot control customs, so we cannot guarantee delivery dates on
international orders or refund shipping charges for customs delays.
- You will still get tracking by email, though the level of tracking
detail varies by country.
RATES & DELIVERY TIMES
- Standard shipping: $10.00 - arrives 3-5 business days after it ships
- International: calculated at checkout based on destination
Shipping is calculated at checkout, so you will always see the total
before you pay.
HOLIDAY ORDER-BY DATES
To guarantee holiday delivery, please order by:
- Halloween boxes: October 20
-Thanksgiving boxes: November 17 -Christmas boxes: December 14
After these dates we will still ship ASAP, but we cannot promise it
arrives in time.
International orders: please order 2-3 weeks before these dates.
LOCAL PICKUP & DELIVERY
In the Lake City, Cadillac or Houghton Lake area? Choose local pickup or hand delivery at checkout and skip the shipping fee.
TRACKING
You will get an email with tracking info the moment your order ships.
DAMAGED, LOST, OR INCOMPLETE ORDERS
Email courtneymiller@samsartbox.org within 14 days of delivery with
your order number (and a photo if you can). We will send a replacement
or refund you in full - your choice.
WRONG ADDRESS
Please double-check your address at checkout. If a box goes to an
address entered incorrectly, we will do our best to get you a new box; however, you’ll be responsible for the additional shipping costs.
Money Back Guarantee
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OUR PROMISE
If you are not happy with your art box, contact us within 30 days of
delivery for a full refund. No interrogation, no hard feelings.
HOW IT WORKS
- Arrived damaged, missing pieces, or defective? Email us with your
order number and a photo if you can. Replacement or full refund - your
choice, no need to ship anything back.
- Changed your mind? Unopened boxes can be returned within [30] days
for a full refund. Email us first for return instructions; return
shipping is on you, and we refund within 5-10 business days of
getting the box back.
- Subscriptions: Cancel anytime before your next billing date - no
fees. Boxes already shipped cannot be refunded, but future charges
stop immediately.
WHAT IS NOT COVERED
Paint party and event tickets follow our event cancellation policy
instead (refund depends on how far ahead you cancel). Personalized or
custom items are final sale unless they arrive damaged or incorrect.
HOW TO REQUEST A REFUND
Email courtneymiller@samsartbox.org with your order number. Refunds go
to your original payment method within 5-10 business days.
Privacy Policy
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WHAT WE COLLECT
When you order from us, we collect your name, email address, shipping
and billing addresses, phone number, and order details. Payments are
processed securely by our payment processor; we never see or store
your full card number.
HOW WE USE IT
To fulfill and ship your orders, send tracking updates and order
emails, respond to your messages, and - only if you opt in - send you
news and offers. We also use basic website analytics to understand how
the shop is doing.
WHAT WE NEVER DO
We do not sell, rent, or trade your personal information. We only
share what is needed to get your order to you (for example, your
address with the shipping carrier, or your payment details with the
payment processor).
COOKIES
Our site uses cookies for things like keeping your cart working and
understanding site traffic. You can turn cookies off in your browser,
though parts of the site may not work as well.
EMAIL
You will only get marketing emails if you sign up for them, and every
email has an unsubscribe link.
YOUR RIGHTS
Email courtneymiller@samsartbox.org anytime to see, correct, or delete
the personal information we have about you.
CHILDREN
Our site is not directed at children under 13, and purchases must be
made by an adult.
CHANGES
If this policy changes, we will post the updated version here with a new date.
Subscription Terms
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THE PLAN
The SAMs Art Box subscription is a monthly mystery art box, billed
at $25.00 every month on your signup anniversary.
RENEWAL
Your subscription renews automatically each billing period until you cancel.
CANCEL OR SKIP
Cancel or skip a month anytime before your next billing date - no
fees, no hassle. Cancel by managing your subscription in your account
/ emailing courtneymiller@samsartbox.org. Boxes already shipped
cannot be refunded, but all future charges stop immediately. Please see return policy if you’d like a refund
FAILED PAYMENTS
If a payment fails, we will email you and retry in 2 days. If we
cannot collect payment after 3 tries, your subscription pauses until
you update your payment method - you will not be charged while it is
paused.
PRICE CHANGES
If the subscription price ever changes, we will email you at least
30 days beforehand. You will always have the chance to cancel before
the new price applies.
Event Booking Terms
RESERVING YOUR DATE
Your date is not reserved until your booking fee of 25% of the total cost is received.
FINAL DETAILS
Headcount, painting selection, and setup details are confirmed one
week before your event.
CANCELLATIONS
- Cancel 14 or more days before your event: full booking-fee refund.
- Cancel 8-13 days before: 50% of the booking fee refunded.
- Cancel within 7 days: 25% of the booking fee refunded.
RESCHEDULING
Need a new date? Your full booking fee transfers to the rescheduled
event - nothing lost.